FREQUENTLY ASKED QUESTIONS
Orders placed after 24 hours cannot be cancelled.
If you have any problems with your order, please contact us via our contact page. We will respond within 24 hours.
ABSOLUTELY NOT open a dispute (This will be very time consuming for you and us)
Sometimes your delivery may be lost due to reasons out of our control such as issues with the postal services we use. In these special circumstances, if your package is lost, and or seized by customs or our postal services, we will resend your order free of charge.
Our products are much cheaper than other retailers as we ship your product directly from the original manufacturers. By selling our jerseys solely online, we are able to price so aggressively, as we have completely cut out
-The Middle Man
-Rent and Utilities
allowing us to keep our products very affordable and economical.
We usually provide a tracking number within 24 hours of your order being processed and it takes 3-5 business days to update.
If you choose FREE SHIPPING, your item will arrive in about 15-20 business days after receiving the tracking code. However, many of our clients receive their products within 9-12 business days.
Please be patient and keep in mind that shipping times can be a bit slower than usual due to the current pandemic.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
If your size does not appear on the scroll-down menu, then we are out of that particular size. Due to customer requests, we are working to expand the number of XXL and larger items. We would love to carry everything in all sizes, but unfortunately many items are not offered in larger sizes. All sizes we currently have are listed on our website. Please check our website again soon as we often are able to restock sold out sizes.
For your convenience we have a size chart available for all our products. Some merchandise dimensions may vary from the averages in the charts as well, so we cannot guarantee that any particular item will fit according to our sizing charts. If you have any questions about the sizing of a product, please contact us! We offer a no-hassle return policy on most of our products, so if you do happen to purchase the wrong size you may simply return any non-customized item in its original condition for an exchange or refund! Please note that all sales of customized items are final. We encourage you to visit our returns page for more details.
If the item appears on our website, then it should be available for shipping. Unfortunately, we cannot guarantee that every item you request in your order will be available at the time we process your order. We update our inventory levels several times a day, but it is possible that an item will appear to be available after it has sold out. Please accept our apologies in advance if we are unable to complete your order due to a stock issue.
We will notify you by phone or email if an item in your order is no longer available. Any remaining items in your order will be processed as described below. Please contact us if you do not receive a second confirmation email within five days of ordering. We can help you make an alternate. selection. Thank you for your understanding.
Custom; or made-to-order merchandise is available for immediate purchase, but the in-house processing time depends on our current order volume. This includes items customized with names, numbers, or badges. You will receive a second confirmation email with the status of your order. Selecting express delivery will shorten the shipping time but does not affect the in-house processing time. All of the available in-stock merchandise in your order is held at our warehouse until the custom merchandise is ready to ship. All sales are final on customized items!
- Always check the laundering instructions on the items for special care instructions. Most apparel includes specific laundering instructions that should be followed closely to minimize stress to the fabric.
- Follow the laundering instructions as stated on the tags. We have seen apparel last for years when the laundering directions are followed correctly during each laundering. Usually, most sports apparel requires a cold water wash to reduce fading.
- To better protect printed apparel during washing, turn apparel inside-out to protect appliquéd names, numbers, badges, and other insignia.
- Allow professionals to add customizations. Although many resources are available for adding numbers and letters yourself, it is always best to customize your apparel using a professional monogramming service. We offer professional-grade customizations that will allow you to add customized print to your apparel.
- Hang or lay flat to dry your apparel since the heat and agitation from tumble dryers can shrink fabric and damage appliqués. Many directions recommend “tumble dry low,” but you can make your apparel last even longer with gentle treatment. Most lightweight sports apparel dries very quickly with hang drying.
- Do not iron logos and patches. The intense heat can scorch the fabric and destroy the appliqués on your apparel.
- In general, we recommend hand-washing with a mild detergent and air drying.
Please accept our apologies if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location.
Just contact us if you are certain that the item was not delivered or if your item arrived damaged. We will file a claim with the carrier and repair, replace, or refund your purchase as efficiently as possible. You may use the enclosed returns shipping label at no additional charge if you need to return a damaged item.
HOW DO I PAY?
We use Woocommerce Payment for payment. You can pay by debit or credit card.
HOW LONG DOES DELIVERY TAKE?
Delivery to most physical addresses occurs within 15 to 20 business days ( exclude processing time 1-3 days ). The following in-house processing procedures will postpone the shipping of your order: customizations, back-order, and special-order.
HOW TO TRACK MY ORDER?
If you are a registered member at our website, you may track your order using the “Order Inquiry” link. Or, our Customer Service can help you track your order.And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel’s status.
WHAT SHOULD I DO IF MY ORDER DOESN’T ARRIVE?
Please contact us if your order does not arrive as expected. The item might lost on the shipping way.we will reship new package for free.
HOW LONG CAN I GET THE CUSTOMIZED PRODUCT?
Products should be shipped out within 3 days. We hope you can wait for it patiently. And once the parcel is shipped,we will give you the tracking number.
HOW DO I CAN CHANGE MY ORDER OR CANCEL MY ORDER?
When we received your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 2 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.
HOW DO I CAN RETURN THE ITEMS TO YOUR COMPANY?
If the product’s quality is no problem, we can’t to accept the return it.If there’s a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it,then we will give our guest appropriate compensation. If the size is small for you , or when you received your jersey, you find you don’t like it and so on, these problem we don’t accept. So hope you can understand us.
WHY DO YOU CHARGE MY CARD MORE THAN YOUR PRODUCT PRICE?
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.